Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Dunfermline | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This Privacy Policy explains how Pharmacy Weight Loss Dunfermline collects, uses, and protects your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Dunfermline is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Dunfermline and across the UK. We act as the data controller for all personal information collected through our services.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

• Personal details: Full name, date of birth, address, phone number, and email address
• Health information: Medical history, current medications, weight, BMI, and details relevant to your weight loss treatment
• Payment information: Billing details processed securely through encrypted payment systems
• Technical data: IP address, browser type, device information, and website usage data
• Communications: Records of any correspondence between you and our pharmacy team

3. How We Use Your Data

We use your personal data only for legitimate purposes necessary to deliver our services. These include:

• Assessing your suitability for weight loss treatments through our pharmacist consultation process
• Dispensing and dispatching approved medications (delivered within 1 working day of pharmacist approval)
• Maintaining accurate clinical and dispensing records as required by law
• Processing payments for products and services
• Communicating with you regarding your treatment, orders, and care
• Improving our website, services, and patient experience
• Complying with our legal and regulatory obligations as a registered pharmacy

Our lawful bases for processing your data include contract performance, legal obligation, legitimate interests, and, where required, your explicit consent for special category health data.

4. Cookies

Our website uses cookies to ensure it functions correctly and to improve your experience. Cookies are small text files stored on your device when you visit our site.

We use the following types of cookies:

• Essential cookies: Necessary for the website to operate and cannot be disabled
• Analytics cookies: Help us understand how visitors use our site so we can improve it
• Functional cookies: Remember your preferences to enhance your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

5. Third-Party Sharing

We do not sell your personal data to third parties. We may share your information only where necessary and appropriate with:

• Healthcare professionals: If clinical referral or escalation is required for your safety
• Delivery providers: Your name and address are shared with our courier partners solely to fulfil your order
• Payment processors: Encrypted payment data is handled by our secure, compliant payment provider
• Regulatory bodies: Where we are legally required to disclose information to the GPhC, NHS, or other authorities
• IT and platform providers: Trusted third-party systems that support our pharmacy operations, all bound by data processing agreements

All third parties we work with are required to handle your data securely and in line with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidelines, or longer where required by law. Financial records are kept for 6 years. Data no longer needed is securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information, the right to object to or restrict certain processing, and the right to data portability. To exercise any of these rights, please contact us using the details below. We will respond to all data-related requests promptly and fairly.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Dunfermline
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.